Questionnaire for Tenants

Please rate the condition of the house when you first moved in :

Eg. cleanliness, state of the repair, etc.

How well was the house looked after by the agency during your stay:

Eg. if repairs were needed, were they fixed quickly?

If you had any difficulties paying rent, please rate the agency on how you feel this was handled:

e.g. were you given time to repay the rent arrears owing?

Did your support worker give you information about different housing available for when you leave the service and how to apply:

Yes

No

e.g. Community Rent Scheme, Bond loan, Dept of Housing etc.

Services:

Yes

No

Did your Support Worker tell you about different services and organisations available that could help you and how to contact them?

Do you feel you now have a better knowledge of different services available than before you came to the agency:

Would you have liked more information about other services:

Yes

No

Did your Support Worker talk with you about your future and assist in helping you set goals for yourself and your family:

Yes

No

Was this a useful way of assisting you and your family:

Would you have liked more help in setting goals for the future:

Yes

No

Did you need assistance with budgeting while you were with the service:

Yes

No

If yes were you offered assistance (either by your Support Worker or referred to another service):

Yes

No

Has your overall financial position improved during your accommodation with the service :

Did your Support Worker help you with any personal, relationship or family difficulties:

Yes

No

eg. giving you personal support, encouragement and/or referring you to counselling services or groups etc.

How you would rate the support you were given:

Would you have like more support and help in this area than you received:

Yes

No

How would you rate the overall quality of the service provided to you:

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